Kathy (Operator): 119. How can I help you?
John: Please, I need help right now. My house is on fire and the smoke is everywhere.
Kathy: Keep calm and tell me where you are.
John: I am in the fifth building on Ming-sheng street. Please come quickly.
Kathy: Has the fire spread to the other rooms?
John: No, at the moment it is just burning down my kitchen. Please hurry up.
Kathy: I need to know if anyone has been injured.
John: No, no one has been injured.
Kathy: I will dispatch a fire truck immediately. Do you require an ambulance?
John: No, I don't think so.
Kathy: Ok, the fire truck should be at your location in about 5 minutes. I need you to get everyone out of the building immediately.